Frequently Asked Questions
What do I need to attend FurDU?
A paid registration with a suitable valid unexpired photo ID. See the below Identification Section for more info.
I don’t have a driver’s license/ID card, will a XXXXX card surface?
See the below Identification section.
Do I have to be over 18 to attend?
For the security and safety of all it’s attendees, all registered attendees have to be over 18.
I am underage, can I come if I have my parents permission / if they come with me / if they sign a form / if someone over 18 comes with me?
How much does FurDU cost; how much should I bring?
- During Pre-registration: $100 per person (plus any PayPal fee)
- At the Door: $40 per day or $120 for 3-days (available Friday-only)
This includes access to all on site events, and is compulsory to attend the convention. If you’re staying at the hotel, refer to booking information and prices here. Meals at restaurants on the gold coast start at $8+, plus spending money for drinks, treats and gifts. All these factors should be considered when budgeting for FurDU.
I don’t have a debit/credit card to pay via PayPal, can I still register?
Get in touch, we can arrange a bank transfer or other suitable payments.
Can I register on that day?
Yes! However you will not receive the online registration rate; full registration at the door is $120 per person. Save yourself a bit of cash to spend at the dealers den, and get in early! However, once we hit capacity, no on-site or day-passes will be issued.
Are day passes available?
Day passes will be available to purchase on the day of the convention for $40 per person, per day. These passes are available at the registration desk and are subject to hotel capacity.
How do I know if my rego has gone through?
Upon creating an account and paying, you will receive emails detailing your account, your receipt, and your ticket/s.
A situation has arisen and I can no longer attend, can I get a refund or give my registration to another person?
Memberships (including sponsor packages) are refundable, and transferable. However a service fee will be deducted upon refund (around $8). In order to transfer your membership, both parties are required to send an email to [email protected] and express their mutual desire to transfer the membership. The transfer is not valid until it was approved by our registration staff in writing.
Who do I contact if I have problems with my account/rego?
Swing us an email at [email protected] if you have any problems with your account, registering, or additional questions regarding registration.
My ID has expired. Can I use it?
No. To be absolutely clear:
It is your responsibility to make sure you have your ID valid and in your possession well in advance of FurDU.
If you need to acquire photographic government-issued ID before attending FurDU, and you are Australian, we strongly suggest getting a Proof-of-Age card from the state or territory you live in as soon as possible. Fees range from $6 (ACT) to $69 (QLD), but many states and territories offer discounts or will let you apply for one for free if you are receiving certain types of Centrelink benefits. Go to your respective state/territory government’s website and search for “proof of age card”.
Queensland residents only: If you have paid for a new licence/ID but are still waiting for it in the mail, you must bring your old ID that you are replacing and the full Renewal Receipt issued by the Department of Transport and Main Roads (with proof of payment attached). If you have only the receipt and no old ID, you will not be given your conbadge, and cannot attend. Outside of the convention, you may experience some difficulties in other parts of the Gold Coast if you wish to visit 18+ areas.
tl;dr Make sure you have your new ID before you come to the convention!
What forms of ID do you accept?
For your ID to be accepted it must:
1. Have an expiry date no earlier than the day you obtain your pass; AND
2. Have your photograph; AND
3. Have your Date of Birth no later than 18 years exactly before the day or days you intend to attend; AND
4. Have your legal name; AND
5. Be one of the following:
– A passport containing your photograph; OR
– A licence or learner’s permit issued by your Australian state or territory of residence (SA Driver’s Licence via the MySA Gov App is OK); OR
– A Proof-of-Age Card (18+ Card) issued by your Australian state or territory of residence; OR
– An Australia Post Keypass Identity card (or via the Australia Post Digital iD app).
We will NOT accept:
– Student ID cards
– Work ID cards/passes
– Drivers Licences etc. from anywhere but Australia
– International Drivers’ Licences
– A photograph of your ID on your phone/tablet/electronic device or printed out
– Other forms of identification without your photograph (e.g. Medicare cards, Department of Human Services-issued pensioner cards, etc.)
– Vanity ID cards
– Fraudulent ID’s or someone else’s ID
It is your responsibility to ensure that you have valid ID with you when registering or buying passes.
Why do I need my ID at registration?
Registration staff and volunteers will check your ID is valid before giving you your conbadge and selling you your pass, if you have not already bought one.
Suiters, you will be asked to remove your fursuit heads when presenting your ID at registration, so please make it easy for yourself to do so.
If you do not have your ID with you when you come to register, you will be asked to leave convention space immediately, obtain your ID before re-entering, and go to the back of any queues present.
My ID expires during FurDU. Can I come for all three days?
If your ID is still valid when you obtain your full-weekend conbadge, you may still attend the convention. If you need to buy day-passes, we will only accept your ID and sell you a day-pass for the day(s) it is still valid.
Outside of the convention, you may experience some difficulties in other parts of the Gold Coast if you wish to visit 18+ areas.
I am turning 18 during FurDU. Can I come for all three days?
If you turn 18 on the 31st May, 2019, congratulations: you may attend all days of the convention. If you turn 18 on the 1st or 2nd June, 2019, you may only attend the days you are legally 18 years-of-age or older. If this is you, we suggest buying day-passes on the Saturday and/or Sunday, depending on your situation. Make sure you have your valid ID before you come to the convention!
I have lost my ID before being able to register due to a personal emergency. May I still attend?
If you have lost your ID while you are on your way to FurDU, then contact [email protected] ASAP.
I have lost both my conbadge and my ID (and my receipt). What do I do?
Get in touch with con-ops immediately if you are within conspace, or contact [email protected] ASAP.
My country does not issue passports with photographs. May I still attend?
Let us know *no later* than 10th May, 2019 via email: [email protected] and we will work something out with you.
I have a New Zealand driver’s licence. Can I use that?
No. Please use your New Zealand passport.
I am concerned for the safety of my ID and I want to use an alternative form that I can carry more safely. May I use that?
As long as it’s in the list of valid forms of ID’s above, yes you may; otherwise, we strongly suggest getting a passport pouch or traveler’s belt and keeping your ID there.
I am undergoing gender re-assignment and my ID will not have my preferred name or new gender on it or my photograph will be wrong. May I still attend?
Let us know no later than 10th May, 2019 via email: [email protected] and we will work something out with you.
Due to issues with my ID, I can no longer attend. Can I get a refund for my tickets?
Yes, minus the cost of transaction fees (PayPal). Please e-mail [email protected] and let us know. If you wish to cancel your hotel room booking as well, then please contact the Mantra on View directly as FurDU cannot organise this on your behalf.
Can I use my conbadge to buy alcohol from the bar?
To buy alcohol while in the Mantra on View, you will need to use the valid forms of ID above. Your conbadge will not work.
My question is not listed here/I have further questions.
What do I need to make a booking?
Filling out the form and either faxing or emailing it, you can also call them, unfortunately mantra does not have online booking at this time. NOTE :- Be aware that if you elect to pay by cash, Mantra will require a cash bond of $200 when you check in! Make sure you budget for this!!!
How much is the deposit for the hotel?
Your credit card will be used as to guarantee this booking Only (NO Shows and cancellations within 7 days of arrival will occur 1 night fee automatically). Upon arrival, you are welcome to make full payment direct with reception and incidentals incurred during your stay.
I can’t afford to pay for the hotel in full, is there any way I can book so I don’t miss out?
SURE IS. Contact the hotel direct, let them know you are with furdu and they can make an arrangement for you!
Is the hotel booking refundable?
A full refund is offered by the Mantra as long as you cancel at least 48 hours before the check in date.
Do I need to stay at the hotel to attend FurDU?
Not at all! Whilst staying at the hotel can enhance your convention experience, it is not required to attend. This can be extremely useful for local furs attending on a tight budget or people who want to sort out their own accommodation needs. Please keep in mind that for everyone’s safety, the Mantra will only allow re-entry to the hotel (and thus convention space) to the general public up until 10:30pm.
Where do I park, is it free?
Parking is not free (at the time of writing it is $8 a day). Inform hotel staff that you need parking, and they will issue you a ticket for parking in the adjoining carpark. Note: The parking lot is not secure and you park there at your own risk, there is also secure parking within walking distance.
I didn’t stay at the hotel, can I leave all my stuff with the hotel/con staff?
Unfortunately, both the con staff and hotel space do not have secure facilities to store belongings, please do not leave them in the con-space or headless lounges. Part of your terms and conditions of entry state that we take no responsibility for your belongings if they are lost or stolen.
What is the hotel policy on room parties?
The Mantra operates a strictly implemented NO PARTY POLICY. Hotel staff are constantly liaising with Security Team in order to avoid disruptive behavior. This is a blanket policy held across all hotels in the surfers paradise area. Please keep any gatherings quiet and the door closed!
Can I put a door sign/artwork up?
Unfortunately, the Mantra does not allow fixed signage on the door. All room signs and artwork are not permitted, and will be removed.
I need access to WiFi. Is it available?
Wifi is accessible in the lobby and all rooms in The Mantra, it’s quite steep ($25+ for 24 hours of access) but can be arranged at the hotel lobby or following the hotel links when connecting via device.
Who do I contact with hotel or booking problems.
The helpful team at The Mantra will help you with all hotel and booking enquiries. Contact them on 13 15 17 (AU) or 0800 448 891 (NZ) or +61 7 5665 4450 (International)
How do I get a table to trade at FurDU?
You’ll need to register to be able to trade at FurDU. Once you have registered, send an email to [email protected] with either a copy of your ticket, or your ticket ID.
Can I share a table?
Yes, however the table must still be booked following the same guidelines.
I’m not an artist. Can I still deal in the Dealers’ Den?
Of course! We do ask that content being sold be relevant to the fandom however. We have authors and musicians as well as resellers for numerous furry knicknacks come along each year.
I’d like to put something in the Charity Art Show. How do I do this?
Contact us! We are eternally grateful for the generosity the community shows every year.
I want to participate in the fursuit dance comp! How do I get in on that?
I’d like to DJ at the convention. How, when and where do I apply?
To DJ at Furry Down Under, get in touch with us at [email protected] with a sample of your music.
How do I volunteer?
We are taking expressions of interest for volunteers through [email protected]. Email there or fill out the form on the website.
I’m kind of new to the fandom. What if I don’t know anyone at the convention?
Furries are a pretty friendly bunch, especially come convention time! Try introducing yourself during one of the participatory events. Make sure to go to the First Con panel. We have a facebook group that gets pretty active around convention time and we have a telegram group (https://telegram.me/Furdu_2017) to say hello if you’re not the facebook type. With a little effort, you’ll find yourself making new fuzzy friends in no time :3
Is the area outside the con space safe for fursuiting my myself or in a small group?
It’s generally not recommended to go fursuiting by yourself. Best practice is to have a handler there for the sake of explaining things to the public, who can find the spectacle confusing and might react strangely. Groups are better still. Be mindful that the nearby area of Cavile Avenue is in fact private property, and given that performers in this area pay a fee to be able to perform in the street there, you may be asked to move on so as not to distract from people trying to make a living. The beach is nicer anyway. 😉 Give that a go.
I don’t want to be photographed or recorded. How do I avoid this?
If you do not want to be filmed/photographed please make an effort to inform those with a camera. If something is being filmed or a group photo is being taken use common sense and move out of shot. If you feel like you have been photographed, politely ask the individual to remove the photo of you. Any additional trouble, please contact con-staff.
I’ve received threats from (an ex lover, a crazy, the tax office) or have reason not to want them near me at the con. Can you keep them out for me?
The safety of our patrons is a primary concern to us and we will do all we can to ensure everyone attending the convention is comfortable. Threats are a serious matter and although we are limited in what we can do, we will refer you onto the proper authorities.
Someone is bothering me/following me around/being inappropriate, what do I do?
FurDU is dedicated to providing a safe and comfortable convention experience for everyone. Harassment of any kind, including physical assault, deliberate intimidation, stalking, verbal or sexual abuse of any kind, or unwelcome attention, will NOT be tolerated. If people tell you “no” or to leave them alone, your business with them is done. No means NO! Defences like “I thought they were only joking” will not be tolerated! We take this issue seriously if someone won’t take no for an answer come and see us at Con-Ops.
I want to contribute more! Can I donate to the convention?
FurDU prefers not to take donations, and instead offers the sponsor upgrade option as a way for the community to help support us, while receiving something in return. We’re always keen on volunteers though!