FAQ

Frequently Asked Questions

What do I need to attend FurDU?

A paid registration with a suitable photo ID that states your birthdate.

I don’t have a driver’s license/ID card, will a XXXXX card surface?

Any issued photo ID with a date of birth will do… we just need to make sure we’re giving you the right rego and over 18 .

Do I have to be over 18 to attend?

For the security and safety of all it’s attendees, all registered attendees have to be over 18.

How much does FurDU cost; how much should I bring?

Standard Registration is $80 per person, and includes access to all on site events and is compulsory to attend the convention. If you’re staying at the hotel, refer to booking information and prices here. Meals at restaurants on the gold coast start at $8+, plus spending money for drinks, treats and gifts. All these factors should be considered when budgeting for FurDU.

I don’t have a debit/credit card to pay via EventBrite, can I still register?

Get in touch, we can arrange a bank transfer or other suitable payments.

Can I register on that day?

Yes! However you will not receive the pre-reg rate, full registration at the door is $100 per person. Save yourself a bit of cash to spend at the dealers den and get in early! Also, the convention space has a capacity of 600 spaces, once we’ve reached capacity both on site registration and day passes will not be available.

Are day passes available?

Day passes will be available to purchase on the day of the convention for $40 per person, per day. These passes are available at the registration desk and are subject to hotel capacity.

How do I know if my rego has gone through?

Upon creating an account and paying, you will receive an email detailing the account has been created with your login details and a receipt email from paypal detailing transaction has been complete.

A situation has arisen and I can no longer attend, can I get a refund or give my registration to another person?

Unfortunately registrations are non-refundable. However we do allow the transfer of registrations, you will need to contact us BEFORE the weekend to arrange this

Who do I contact if I have problems with my account/rego?

Swing us an email at [email protected] if you have any problems with your account, registering or additional questions regarding registration.

What do I need to make a booking?

Filling out the form and either faxing or emailing it, you can also call them, unfortunately mantra does not have online booking at this time.
NOTE :- Be aware that if you elect to pay by cash Mantra will require a cash bond of $200 when you check in! Make sure you budget for this!!!

How much is the deposit for the hotel?

Your credit card will be used as to guarantee this booking Only (NO Shows and cancellations within 7 days of arrival will occur 1 night fee automatically).
Upon arrival you are welcome to make full payment direct with reception and incidentals incurred during your stay.

I can’t afford to pay for the hotel in full, is there any way I can book so I don’t miss out?

SURE IS. Contact the hotel direct, let them know you are with furdu and they can make an arrangement for you!

Is the hotel booking refundable?

A full refund is offered by the Mantra as long as you cancel at least 48 hours before the check in date.

Do I need to stay at the hotel to attend FurDU?

Not at all! Whilst staying at the hotel can enhance your convention experience, it is not required to attend. This can be extremely useful for local furs attending on a tight budget or people who want to sort out their own accommodation needs. Please keep in mind that for everyone’s safety, the Mantra will only allow re-entry to the hotel (and thus convention space) to the general public up until 10:30pm.

Where do I park, is it free?

Parking is not free (at the time of writing it is $8 a day). Inform hotel staff that you need parking, and they will issue you a ticket for parking in the adjoining carpark. Note: The parking lot is not secure and you park there at your own risk, there is also secure parking within walking distance.

I didn’t stay at the hotel, can I leave all my stuff with the hotel/con staff?

Unfortunately, both the con staff and hotel space do not have secure facilities to store belongings, please do not leave them in the con-space or headless lounges. Part of your terms and conditions of entry state that we take no responsibility for your belongings if they are lost or stolen.

What is the hotel policy on room parties?

The Mantra operates a strictly implemented NO PARTY POLICY. Hotel staff are constantly liaising with Security Team in order to avoid disruptive behavior. This is a blanket policy held across all hotels in the surfers paradise area. Please keep any gatherings quiet and the door closed!

I need access to WiFi. Is it available?

Wifi is accessible in the lobby and all rooms in The Mantra, it’s quite steep ($25+ for 24 hours of access) but can be arranged at the hotel lobby or following the hotel links when connecting via device.

Who do I contact with hotel or booking problems.

The helpful team at The Mantra will help you with all hotel and booking enquiries. Contact them on 13 15 17 (AU) or 0800 448 891 (NZ) or +61 7 5665 4450 (International)

How do I get a table to trade at FurDU?

Send an email to [email protected]

How much is a trade table at FurDU?

Early Bird Table Costs (Book and paid for before Feb 2017) Single: $25 Double: $35 Artist Table: $15 , this is to be paid before your table is secured.
After Feb 10 2017 tables will rise by $10.

Can I share a table?

Yes, however the table must still be booked following the same guidelines with a single $25 payment.

I’m not an artist. Can I still deal in the Dealers’ Den?

Of course! We do ask that content being sold be relevant to the fandom however. We have authors and musicians as well as resellers for numerous furry knicknacks come along each year.

I’d like to put something in the Charity Art Show. How do I do this?

Contact us! We are eternally grateful for the generosity the community shows every year.

I want to participate in the fursuit dance comp! How do I get in on that?

Additional information for this will be available when scheduling is finalized.

I’d like to DJ at the convention. How, when and where do I apply?

Additional information for this will be available when scheduling is finalized.

How do I volunteer?

We are taking expressions of interest for volunteers through [email protected]. Email there or fill out the form on the website.

I’m kind of new to the fandom. What if I don’t know anyone at the convention?

Furries are a pretty friendly bunch, especially come convention time! Try introducing yourself during one of the participatory events. Make sure to go to the First Con panel. We have a facebook group that gets pretty active around convention time and we have a telegram group (https://telegram.me/Furdu_2017) to say hello if you’re not the facebook type. With a little effort, you’ll find yourself making new fuzzy friends in no time :3

Is the area outside the con space safe for fursuiting my myself or in a small group?

It’s generally not recommended to go fursuiting by yourself. Best practice is to have a handler there for the sake of explaining things to the public, who can find the spectacle confusing and might react strangely. Groups are better still. Be mindful that the nearby area of Caville Avenue is in fact private property, and given that performers in this area pay a fee to be able to perform in the street there, you may be asked to move on so as not to distract from people trying to make a living. The beach is nicer anyway. 😉 Give that a go.

I don’t want to be photographed or recorded. How do I avoid this?

If you do not want to be filmed/photographed please make an effort to inform those with a camera. If something is being filmed or a group photo is being taken use common sense and move out of shot. If you feel like you have been photographed, politely ask the individual to remove the photo of you. Any additional trouble, please contact con-staff.

I’ve received threats from (an ex lover, a crazy, the tax office) or have reason not to want them near me at the con. Can you keep them out for me?

The safety of our patrons is a primary concern to us and we will do all we can to ensure everyone attending the convention is comfortable. Threats are a serious matter and although we are limited in what we can do, we will refer you onto the proper authorities.

Someone is bothering me/following me around/being inappropriate, what do I do?

FurDU is dedicated to providing a safe and comfortable convention experience for everyone. Harassment of any kind, including physical assault, deliberate intimidation, stalking, verbal or sexual abuse of any kind, or unwelcome attention, will NOT be tolerated. If people tell you “no” or to leave them alone, your business with them is done. No means NO! Defences like “I thought they were only joking” will not be tolerated! We take this issue seriously if someone won’t take no for an answer come and see us at Con-Ops.

I want to contribute more! Can I donate to the convention?

FurDU prefers not to take donations, and instead offers the sponsor upgrade option as a way for the community to help support us, while receiving something in return. We’re always keen on volunteers though!